Unlock the Power of Salesforce Experience Cloud

Introduction

With Experience Cloud, you can expand and streamline important business activities to customers, partners, and other offices and departments. Everyone in your company’s network can now provide clients with better service, close sales more quickly, and complete tasks quickly. ​

Table of content

  • Introduction​
  • Features​
  • Evolution​
  • Who uses salesforce experience cloud​
  • Few success stories of organizations that have used salesforce experience cloud​
  • Conclusion

​

Features of Experience Cloud

  • Community Building Tools​
  • Personalization​
  • Content Management​
  • Collaboration Features​
  • Integration with Salesforce​
  • Mobile Accessibility​
  • Security and Compliance​

Evolution of Experience Cloud

  • 2013​
  • Launch of Salesforce Communities​
  • 2014–2016​
  • Expansion of Functionality​
  • 2015​
  • Rebranding as Salesforce Community Cloud​
  • 2016​
  • Introduction of Lightning Experience​
  • 2017–2019​
  • Enhanced Personalization and AI​
  • 2020​
  • Rebranding as Salesforce Experience Cloud​

Who uses salesforce experience cloud

  • Enterprise Businesses​
  • Small and Medium-Sized Businesses (SMBs)​
  • Nonprofit Organizations​
  • Educational Institutions​
  • Healthcare Providers​
  • Technology Companies​
  • Retailers and E-commerce Businesses

Few success stories of organizations that have used Salesforce Experience Cloud to achieve their goals

  • Certainly! Here are a few success stories of organizations that have used Salesforce Experience Cloud to achieve their goals:​
  • Coca-Cola: Coca-Cola used Salesforce Experience Cloud to create an online community called “Coca-Cola Connect” for its employees and bottling partners worldwide. The community serves as a central hub for collaboration, knowledge sharing, and communication, enabling employees and partners to connect, access resources, and work together more effectively.​
  • American Red Cross: The American Red Cross leveraged Salesforce Experience Cloud to build a community platform called “Red Cross Volunteer Connection.” This platform enables the organization to recruit, train, and manage its vast network of volunteers more efficiently. Volunteers can access training materials, sign up for shifts, and communicate with each other and Red Cross staff through the community.

​

Few success stories of organizations that have used Salesforce Experience Cloud to achieve their goals Cloud to achieve their goals

  • UC San Francisco: UCSF Health, part of the University of California, San Francisco, implemented Salesforce Experience Cloud to create a patient engagement platform called “UCSF Health Hub.” This platform provides patients with personalized health information, appointment scheduling, and communication with healthcare providers. It also includes features such as virtual support groups and resources for managing chronic conditions.​
  • T-Mobile: T-Mobile deployed Salesforce Experience Cloud to create an online community called “T-Mobile Community.” This community serves as a support hub for T-Mobile customers, where they can find answers to their questions, troubleshoot issues, and engage with T-Mobile experts and other customers. T-Mobile has seen significant improvements in customer satisfaction and loyalty since launching the community.​
  • Toyota: Toyota implemented Salesforce Experience Cloud to build an online community called “Toyota Owners Community” for its customers. This community allows Toyota owners to access resources, connect with other owners, and receive personalized support and offers. The community has helped Toyota strengthen its relationships with customers and increase brand loyalty.​
  •  

BIBLIOGRAPHY

https://trailhead.salesforce.com/​

https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud/services/317344394108535​

Google

CONCLUSION

Salesforce Experience Cloud represents a powerful tool for organizations looking to create engaging, collaborative, and personalized digital experiences for their customers, employees, partners, and other stakeholders. Through branded online communities and portals, Experience Cloud enables organizations to foster meaningful connections, streamline processes, and drive business success.​

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Thank You

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