- Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce.
- Sales application that businesses can use to help manage contacts, leads, opportunities, and customer accounts
- Includes tools for Contact Management , sales force automation, Sales forecasting and productivity.
- Allows sales teams and managers to manage the sales cycle, prioritise tasks, manage customer relationships, and access insights.
Key Objects
- Campaign
- Lead
- Account
- Contact
- Opportunity
- Quote
- Order
- Contract
Benefits
- Track and manage customers
- Increase sales productivity
- Improve sales forecasting
- Accurately Report on Sales
- Align sales and marketing
- Increase marketing ROI
- Improve Customer Service
- Drive Customer Retention