Exp: 5-7 Years
Location : Pan India
Musty Have skills : Profiles should be Proficient in Service Cloud and Omnichannel.
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Must Have:
- Sr Profiles with Overall 7+ years’ of experience on Salesforce
- Proficient in Core Salesforce Apex, LWC and Triggers
- Proficient in Salesforce Service Cloud (Web-to-Case and Email-to-Case)
Optional / Nice to Have:
- Knowledge on Omnichannel
- Knowledge on Einstein BOT, Agent Force and SF AI
- Experience in integration – SOAP APIs, REST API (JSON, XML)
- Continuous Integration – SFDX and Azure DevOps
- Working in Agile development techniques using DevOps tools.
- Excellent interpersonal and communications skills
Minimum Requirements:
• 6+ years’ experience working on deployment teams, ideally using Agile development techniques using DevOps tools.
• Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations.
• Experience in building solutions in the service Cloud.
• A self-starter, adept at picking up new skills and technologies, and eager to break new ground.
• Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a technical presentation.
• Degree and equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Technical Requirements:
• Salesforce (Apex, VisualForce, LWC)
• SOAP APIs, REST API (JSON, XML)
• Data modeling
• Process modeling tools and best practices
• Web-to-Case and Email-to-Case
• Knowledge of Omnichannel (Integration Procedures, Data Raptors, Omniscripts)
• Knowledge of Einstein BOT/Agentforce and LLM
• SFDX, Azure DevOps
Preferred Requirements:
• Excellent interpersonal and communications skills.
• Salesforce Certified Admin / Advance Admin/ Salesforce Platform Developer I and II / Platform App Builder / AI Associate/ AI Specialist.
• Bachelors in computer science, Software Engineering or a related field
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