CRM Core – Sales & Service Cloud Product Anchor
Type : Contract with Client
Experience:8-12 Years
Location: Pan India
JD
Role:
• Facilitates conversations between product managers and developers.
• Works closely with the product managers and other CRM product anchors to build continuous technical improvement in the CRM Core Sales & Service Cloud product.
• Leads other developers to reduce complexity, utilizing out of the box capabilities whenever possible.
• Supports more junior developers hands on through all aspects of delivery on an as needed basis.
• Delivers engineering excellence (e.g., best practices and quality) iteratively according to the vision of the Product Manager to meet customer needs.
• Understand and execute the solution requested by the Product Manager, clarifying acceptance criteria and providing options, avoiding customization whenever possible.
• Innovate and operate with an iterative, agile and user-centric perspective.
• Contribute to the improved development, structure, technology, and tools used within
Scope.
• Delivers solutions in keeping with the design principles of the CRM product group for Salesforce Sales & Service Cloud.
• Helps advise product team when customization is optional or required.
• Deliver industry-leading products and services to maximize value and productivity for commercial customers based on the Salesforce platform.
• Coordinate with other CRM product teams to provide solutions.
• Creates end to end testing for the team’s work using Salesforce and other industry tools.
• Contribute to the documentation for architecture, training, release notes, and deployment of solutions built by the product team.
• Provide user and deployment support as needed.
• Contributes to team ceremonies such as refinement, sprint planning, demo and retro. Responsibilities:
• Technical expert who has experience building platforms, underlying services for re-use, and Sales & Service Cloud capabilities on Salesforce.
• Understands business priorities and technical feasibility in order to pick up work identify dependencies and manage risks.
• Ability to jump in and assist product team to resolve technical blockers.
• Focus on delivering product value through reusable services and technologies that other product teams can leverage.
• Create modular, expandable, and reusable components.
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