D365 – Customer Service(Omnichannel) – Developer

Experience: 6- 8 Years
Work mode: Hybrid
Work locations: Hyderabad, Bengaluru , Pune ,Kolkata
Position type: Contract with client

Job Description:

  • Good working knowledge on .Net, C#, JavaScript, HTML and CSS.
  • 6- 8 Years experience as a consultant with implementation of Microsoft Dynamics CE/CRM.
  • At least 2-3 end-to-end implementations completed in D365 CE
  • Strong technical knowledge and functional understanding of Dynamics 365 CRM apps like Sales, Marketing, Customer Service and Field Service.
  • Hands-on experience with Power Platform (Portals/ Power Pages, Power Apps, Automate, Power BI). Experience in developing Data Migration packages using SSIS (Kingsway soft connector) OR Scribe OR ADF OR any equivalent tool.
  • System integrations with Dynamics 365 Online – tools, techniques, and best practices.
  • Hands on experience working in Logic Apps and Azure Functions.
  • Familiarity with various Azure resources and preferably working experience.
  • Good understanding of software development lifecycles (preferably Agile), development management, release management, data migrations, cut-over planning and hyper care support
  • Knowledge of Azure DevOps & CI/CD implementation is an advantage.
  • Microsoft certification on one or more Microsoft Dynamics 365 CE modules

Mandatory Skills:

  • D365 Omnichannel for Customer Service, Telephony Integration(avaya), Canvas Apps, D365 configuration & customizations (web resources), C# plugins and actions,Power portals,Logic Apps, Azure Dev Ops (Build and Release Automation), D365 Custom API, Power Automate, SLA and KPI


Nice to have skills :

  • Copilot Studio, Azure Functions, ADLS storage containers, HTML/CSS, D365 customer insights – data, API Management.

Got any queries still? Contact us
Mobile: 7989055099

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Job Category: D365 - Customer Service(Omnichannel) - Developer
Job Type: Contract
Job Location: Banglore hybrid Hyderabad Kolkata Pune

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